SugarSmithCo Website Terms and Conditions

Last Updated: March 08, 2025

Welcome to sugarsmith.co (the "Website"), operated by Glucose Buddies Pte Ltd ("SugarSmithCo," "we," "us," or "our"), a company registered in Singapore. These Terms and Conditions ("Terms") govern your access to and use of our Website, including any purchases of our premium, handcrafted macarons or related services. By accessing or using the Website, you agree to be bound by these Terms. If you do not agree, please refrain from using the Website.

1. About SugarSmithCo

SugarSmithCo is a Singapore-based business specializing in premium, handcrafted macarons, renowned for intricate designs, high-quality ingredients, and exclusive licensing as the first and only Sanrio macaron maker in Singapore. Our products are available for purchase through our Website, Instagram (@sugarsmithco), and select pop-up events.

2. Eligibility

To use our Website or place an order, you must:
  • Be at least 18 years old or have the consent of a parent or legal guardian.
  • Provide accurate and complete information during the ordering process.
  • Be a resident of a region where we offer delivery or pick-up services (currently Singapore, with potential expansion to international markets).

3. Products and Orders

3.1 Product Description

We strive to ensure that all product descriptions and images on the Website are accurate. However:
  • Macarons are handmade, and slight variations in design, color, or flavor may occur due to their artisanal nature.
  • We reserve the right to modify product offerings or discontinue items without prior notice.

3.2 Order Process

  • Orders can be placed via the Website or Instagram (@sugarsmithco).
  • All orders are subject to availability and confirmation by SugarSmithCo.
  • We reserve the right to reject or cancel any order for reasons including but not limited to product unavailability, payment issues, or suspected fraud.

3.3 Payment

  • Payments are processed in Singapore Dollars (SGD) via secure third-party payment providers.
  • Full payment is required at the time of order placement.
  • Prices include applicable taxes but exclude delivery fees unless otherwise stated.

3.4 Delivery and Pick-Up

  • Delivery is available within Singapore only, unless otherwise specified.
  • Delivery timelines and fees will be provided at checkout.
  • Pick-up options may be available at designated locations (e.g., pop-up events or our kitchen facility) as communicated.

3.5 No Cancellations or Refunds

  • All sales are final. We do not accept cancellations or offer refunds once an order is placed, except in cases where the product is defective or significantly differs from its description.
  • If a product is defective, you must notify us within 24 hours of receipt with photographic evidence. Approved refunds or replacements are at our sole discretion and will be processed within 14 business days.

4. Intellectual Property

  • All content on the Website, including text, images, logos, and designs (e.g., our whimsical brand identity and Sanrio-licensed macaron designs), is owned by Glucose Buddies Pte Ltd or our licensors (e.g., Sanrio) and protected by copyright, trademark, and other intellectual property laws
  • You may not reproduce, distribute, or use any content without our prior written consent.

5. User Conduct

You agree not to:
  • Use the Website for any unlawful purpose.
  • Attempt to interfere with the Website's functionality or security.
  • Misrepresent your identity or provide false information during purchases
  • Engage in any activity that could harm SugarSmithCo's reputation or operations.

6. Privacy

Your personal data is handled in accordance with our Privacy Policy, which complies with Singapore's Personal Data Protection Act (PDPA). We collect information such as your name, contact details, and payment information solely to process orders and improve our services.

7. Limitation of Liability

  • To the fullest extent permitted by law, SugarSmithCo, its directors, employees, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages (including loss of profits, data, or goodwill) arising from your use of the Website, purchase of our products, or reliance on any information provided.
  • Our total liability for any claim, including defective products, is limited to the amount paid for the specific order in question, and we may choose to provide a replacement instead of a refund at our discretion.
  • We are not responsible for delays, damages, or losses caused by third-party delivery services, force majeure events (e.g., natural disasters, pandemics), or your failure to provide accurate delivery information.

8. Disclaimers and Assumption of Risk

  • Allergen Warning: Our macarons may contain allergens (e.g., nuts, dairy, eggs). Ingredient details are available upon request. By ordering, you assume all risk of allergic reactions or dietary issues and waive any claims against SugarSmithCo arising from such risks.
  • Product Use: Macarons are perishable and must be stored and consumed according to our instructions. We are not liable for spoilage or dissatisfaction due to improper handling after delivery or pick-up.
  • Website Availability: The Website is provided "as is" and "as available." We do not guarantee uninterrupted access or error-free performance and disclaim liability for any technical issues.

9. Indemnification

You agree to indemnify, defend, and hold harmless SugarSmithCo, its officers, employees, and affiliates from any claims, damages, losses, or expenses (including legal fees) arising from:
  • Your breach of these Terms.
  • Your misuse of the Website or products.
  • Any inaccurate information you provide.
  • Third-party claims related to your actions or orders.

10. Governing Law and Dispute Resolutionn

  • These Terms are governed by the laws of Singapore.
  • Any disputes arising from these Terms will first be addressed through good-faith negotiation. If unresolved, disputes shall be submitted to the exclusive jurisdiction of the courts of Singapore.
  • You waive any right to participate in class action lawsuits against SugarSmithCo.

11. Changes to These Terms

We may update these Terms from time to time. The updated version will be posted on the Website with the "Last Updated" date. Continued use of the Website after changes constitutes acceptance of the revised Terms.

11. Contact Us

For questions, order inquiries, or complaints, please contact us at:
  • Email: hello@sugarsmith.co
  • Phone: +65 9691 8043
  • Address: Glucose Buddies Pte Ltd, [430 Upper Changi Rd, East Village]